Deskripsi Pekerjaan
Are you passionate about hospitality and customer service? Join Sunway Senior Living Sdn Bhd as a Reservation Intern and gain invaluable experience in the dynamic world of senior living accommodations. This internship offers a unique opportunity to work in a supportive environment where you'll learn the ins and outs of reservation management, guest relations, and administrative support.
As a Reservation Intern, you'll be at the forefront of our guest experience, ensuring seamless booking processes for residents and their families. You'll develop essential skills in communication, problem-solving, and attention to detail while working with a dedicated team committed to providing exceptional service. Our internship program is designed to provide hands-on experience and mentorship to help you grow professionally.
Located in the vibrant community of Bandar Sunway, Sunway Senior Living offers a modern and comfortable environment for our residents. We pride ourselves on creating a warm and welcoming atmosphere, and our interns play a crucial role in maintaining this standard. Whether you're pursuing a career in hospitality, tourism, or customer service, this internship will provide you with a solid foundation for your future.
During your internship, you'll have the opportunity to shadow experienced professionals, participate in training sessions, and contribute to meaningful projects that enhance our guest experience. We believe in nurturing talent and providing a platform for personal and professional growth. Join us in our mission to provide exceptional care and service to our senior residents while building a rewarding career in the hospitality industry.
Tanggung Jawab
- Assist in managing room reservation activities to ensure accurate booking, amendment, and cancellation updates
- Respond to guest inquiries via phone, email, and in-person regarding availability, rates, and services
- Collaborate with the team to maintain up-to-date records of all reservations in our property management system
- Support the preparation of daily, weekly, and monthly reservation reports for management review
- Assist in coordinating with other departments to ensure smooth check-in and check-out processes
- Learn and implement company policies and procedures related to reservations and guest services
- Contribute to improving reservation processes and identifying areas for efficiency enhancement
Kualifikasi
- Currently enrolled in a diploma or degree program in Hospitality, Tourism, Business Administration, or a related field
- Strong communication skills with excellent command of both written and spoken English
- Basic computer proficiency with ability to quickly learn reservation management software
- Detail-oriented with strong organizational and time management skills
- Customer service mindset with a friendly and professional demeanor
- Ability to work independently as well as part of a team in a fast-paced environment
- Positive attitude and willingness to learn new skills and procedures