Deskripsi Pekerjaan
Are you a hospitality professional looking to advance your career in a dynamic, 4-star hotel environment? StaffKing Pte Ltd is currently seeking a detail-oriented and service-driven Reservation Officer / Executive to join our client's dedicated front-office support team. This is an excellent opportunity for individuals who thrive in a back-end operations role and prefer a consistent schedule.
In this role, you will play a vital part in the guest experience journey by ensuring seamless booking processes, managing inventory, and maintaining high standards of administrative accuracy. Enjoy the convenience of a central location and a predictable 5-day work week with no night shifts, allowing for a healthy work-life balance while building your expertise in hotel management systems.
Tanggung Jawab
- Manage incoming reservation inquiries via phone, email, and online travel agency (OTA) platforms with professionalism and efficiency.
- Process room bookings, cancellations, and modifications in accordance with hotel policies and availability.
- Coordinate closely with the front desk and sales teams to ensure accurate room allocation and guest preferences are met.
- Monitor and update room inventory across various distribution channels to maximize occupancy and revenue.
- Handle guest special requests, payment processing, and administrative documentation for upcoming stays.
- Maintain comprehensive records of guest profiles and history to facilitate a personalized stay experience.
- Resolve booking-related discrepancies and assist in administrative reporting for the reservation department.
Kualifikasi
- Minimum GCE 'O' Level, Diploma in Hospitality, Tourism, or a related field.
- At least 1-2 years of experience in hotel reservations, front office operations, or customer service.
- Proficiency in Hotel Property Management Systems (PMS) is highly preferred.
- Strong communication skills, both written and verbal, with a professional demeanor.
- Ability to work independently in a back-end office environment with high attention to detail.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Must be comfortable working a 5-day work week in the Central Region.