Deskripsi Pekerjaan
Are you passionate about hospitality and providing world-class guest experiences? BaliSuperHost, the premier villa management company in Bali, is seeking a detail-oriented and guest-focused Reservation Specialist to join our dynamic team in Gianyar. In this role, you will be the first point of contact for our international guests, ensuring seamless booking processes and exceptional service from inquiry to check-out.
As our Reservation Specialist, you will manage incoming inquiries across multiple platforms, coordinate booking calendars, and act as a brand ambassador for our luxury properties. We are looking for a professional who thrives in a fast-paced environment and possesses the communication skills to turn every inquiry into a memorable stay.
Tanggung Jawab
- Handle incoming reservation inquiries via phone, email, and various online travel agency (OTA) platforms.
- Maintain and update villa availability calendars with 100% accuracy to prevent overbookings.
- Process bookings, cancellations, and modifications efficiently while adhering to company policies.
- Provide prompt and professional responses to guest questions regarding property features, pricing, and local services.
- Coordinate with the operations team to ensure properties are guest-ready prior to arrival.
- Manage guest payments and issue booking confirmations in accordance with our financial standards.
- Maintain a high level of guest satisfaction through proactive communication and problem-solving.
Kualifikasi
- Minimum of 1-2 years of experience in reservation, front office, or guest relations within the hospitality industry.
- Proficiency in using Property Management Systems (PMS) and OTA extranets (Airbnb, Booking.com, Agoda).
- Exceptional command of spoken and written English; additional languages are a significant advantage.
- Strong organizational skills with the ability to multitask effectively under pressure.
- Excellent interpersonal and conflict-resolution skills.
- Willingness to work flexible hours, including weekends and public holidays, to support our global guest base.
- Deep understanding of the Bali tourism landscape and luxury villa market.