Deskripsi Pekerjaan
Join Solaris Hotel's dynamic team as a Reservation Specialist, where you'll be the cornerstone of our guest experience in Bali's vibrant hospitality landscape. This role demands precision and exceptional customer service as you manage room and facility reservations across multiple channels – phone, email, and online platforms. You'll ensure seamless booking processes while maintaining accurate records in our property management system. At Solaris Hotel, we pride ourselves on delivering personalized service that reflects Bali's renowned warmth and hospitality. This position offers the opportunity to work in a fast-paced environment where your attention to detail directly impacts guest satisfaction and operational excellence.
As part of our Kuta-based team, you'll collaborate with front desk, housekeeping, and F&B departments to create cohesive guest journeys. We provide comprehensive training on our reservation systems and local tourism offerings to ensure you can confidently assist guests with inquiries about accommodations, dining, and villa experiences. If you thrive in a customer-facing role where every interaction matters and enjoy the rewards of creating memorable stays, this position offers significant growth potential within Indonesia's premier hospitality destination.
Tanggung Jawab
- Manage accurate processing of room and facility reservations (restaurant/villa) via phone, email, and online channels
- Maintain and update reservation records in property management systems with precision
- Respond promptly to customer inquiries regarding availability, rates, and services
- Coordinate with housekeeping and front desk teams to ensure smooth guest arrivals
- Handle reservation modifications and cancellations while maintaining service quality
- Collaborate with F&B department for restaurant booking management
- Generate daily reservation reports and occupancy forecasts for management
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in hotel reservations or customer service role
- Proficiency in property management systems (Opera, etc.) and reservation software
- Fluency in Bahasa Indonesia and English (written/spoken)
- Exceptional attention to detail and organizational skills
- Strong problem-solving abilities and conflict resolution techniques
- Knowledge of Bali tourism attractions and hotel industry standards