Deskripsi Pekerjaan
Join UBUD RAYA RESORT GROUP as a Reservation Staff and become the first point of contact for our valued guests in the heart of Bali. This pivotal role combines exceptional customer service with expert reservation management to create unforgettable experiences for travelers seeking the perfect Ubud getaway. We offer competitive compensation, comprehensive training programs, and clear career advancement pathways within our renowned resort group. Immerse yourself in Bali's vibrant hospitality scene while developing professional skills that open doors to global opportunities. Our supportive team culture emphasizes continuous learning and guest-centric innovation, making this ideal for passionate hospitality professionals ready to elevate their careers in one of the world's most sought-after destinations.
Tanggung Jawab
- Manage end-to-end reservation processes via phone, email, and online channels
- Provide accurate information about resort amenities, packages, and local attractions
- Handle guest inquiries with professionalism and cultural sensitivity
- Maintain detailed reservation records in property management systems
- Collaborate with front desk and housekeeping teams for seamless guest experiences
- Upsell resort services, packages, and special promotions
- Resolve guest concerns with proactive problem-solving approaches
- Monitor availability and optimize room allocation strategies
Kualifikasi
- Minimum 1 year experience in hotel/reservation or customer service roles
- Fluency in English and Bahasa Indonesia (written and verbal)
- Proficiency with reservation systems (e.g., Opera, Amadeus) and MS Office
- Strong interpersonal skills with ability to multitask in fast-paced environments
- Knowledge of Bali tourism landscape and local attractions
- High school diploma; hospitality certification preferred
- Exceptional attention to detail and organizational abilities
- Positive attitude and commitment to service excellence