Deskripsi Pekerjaan
Join our dynamic team as a Reservations Agent and become the cornerstone of exceptional guest experiences at Agata Hospitality Management. As the first point of contact for our valued guests, you'll craft seamless journeys from initial inquiry to arrival, ensuring every interaction reflects our commitment to excellence. In this pivotal role, you'll manage reservation inquiries across multiple channels, provide detailed information about our premium services, and maintain meticulous records to guarantee operational precision. Your expertise will directly contribute to guest satisfaction and loyalty, making you an indispensable part of our Bali hospitality family.
We offer a collaborative environment where your passion for service thrives, coupled with competitive compensation and professional development opportunities. If you're a detail-oriented professional with a flair for hospitality, this role is your gateway to shaping memorable stays in one of Indonesia's most vibrant destinations. Apply today to elevate your career while elevating guest experiences.
Tanggung Jawab
- Manage and process incoming reservations through phone, email, and digital platforms
- Provide accurate information about hotel amenities, services, and local attractions
- Maintain detailed reservation records and guest preference databases
- Coordinate with housekeeping and front desk teams for seamless guest transitions
- Handle customer inquiries and resolve issues with professionalism and empathy
- Upsell premium services and packages to enhance guest experiences
- Monitor room availability and optimize booking strategies
Kualifikasi
- Minimum 1 year experience in hospitality reservations or customer service
- Exceptional communication skills in Bahasa Indonesia and English
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Problem-solving skills with a guest-first approach
- Knowledge of Bali tourism landscape preferred