Deskripsi Pekerjaan
Join The Stones Hotel's dynamic hospitality team as a Reservations Agent, where your expertise will shape exceptional guest experiences from the very first interaction. Based in the stunning destination of Badung, Bali, you'll be the cornerstone of our guest journey, meticulously managing all reservation inquiries, modifications, and cancellations via phone and email channels. This role demands precision in handling complex booking systems while maintaining a warm, professional demeanor that reflects our commitment to Balinese hospitality excellence. You'll collaborate closely with front desk and housekeeping teams to ensure seamless arrivals, troubleshoot booking challenges, and optimize room inventory management. With competitive compensation and the opportunity to thrive in one of Indonesia's premier tourism destinations, this position offers growth potential within our renowned hospitality brand. If you're passionate about creating memorable guest experiences and possess exceptional organizational skills, we invite you to apply and become an integral part of The Stones Hotel's legacy of service excellence.
Tanggung Jawab
- Process all reservation requests, modifications, and cancellations via phone and email with accuracy and efficiency
- Maintain detailed records of all transactions in the hotel's reservation system
- Provide comprehensive information about room types, rates, amenities, and local attractions
- Collaborate with front desk and housekeeping teams to ensure seamless guest arrivals
- Handle complex booking scenarios and resolve guest inquiries with exceptional service
- Monitor room availability and optimize inventory management to maximize occupancy
- Assist in training new reservation agents on system protocols and service standards
Kualifikasi
- Minimum 1 year experience in hotel reservations or customer service role
- Proficiency with reservation management systems (e.g., Opera, Amadeus)
- Exceptional communication skills in both Bahasa Indonesia and English
- Strong attention to detail and accuracy in data entry
- Ability to multitask in a fast-paced hospitality environment
- Problem-solving aptitude for handling complex booking scenarios
- Positive attitude with commitment to exceeding guest expectations