Deskripsi Pekerjaan
Join DoubleDragon Corporation's prestigious Hotel101-Fort team as a Reservations Associate! This pivotal role is the heartbeat of our guest experience, where your expertise directly shapes traveler journeys in the heart of Taguig City. As a key member of our hospitality family, you'll masterfully manage reservation systems while embodying our commitment to Filipino warmth and service excellence. This position offers dynamic growth opportunities within one of the Philippines' most innovative hospitality brands, combining operational precision with genuine human connection. Whether through phone, email, or digital platforms, you'll be the first point of contact creating memorable stays for both domestic and international guests. Your contributions will directly impact our reputation for seamless service and operational excellence in Metro Manila's competitive hospitality landscape.
Tanggung Jawab
- Manage end-to-end reservation processes across multiple channels (phone, email, online platforms)
- Provide exceptional customer service with accurate information on room availability, rates, and amenities
- Maintain real-time inventory updates in property management systems
- Coordinate with housekeeping and front desk teams to ensure smooth guest arrivals
- Handle payment processing, billing inquiries, and modification requests
- Resolve guest complaints with professionalism and problem-solving skills
- Generate daily reservation reports and analyze booking trends
- Train new staff on reservation protocols and customer service standards
Kualifikasi
- High school diploma or equivalent; college degree in Hospitality/Tourism preferred
- Minimum 1 year experience in hotel reservations or customer service
- Proficiency in reservation systems (e.g., Opera, Amadeus) and MS Office
- Excellent communication skills in English and Filipino
- Strong attention to detail and organizational abilities
- Ability to work flexible hours including weekends and holidays
- Problem-solving mindset with conflict resolution experience
- Knowledge of Metro Manila tourism attractions and local transportation