Deskripsi Pekerjaan
Join Time Travellers Hotel as a Reservations Intern and kickstart your career in the dynamic hospitality industry! This on-site position in Ermita, Manila offers a unique opportunity to gain hands-on experience in managing resort inquiries and providing exceptional customer service. As part of our reservations team, you'll learn the intricacies of hotel operations, reservation systems, and guest relations while contributing to our commitment to delivering outstanding hospitality experiences. This internship is perfect for students or recent graduates looking to build a strong foundation in the tourism and hospitality sector. You'll work in a fast-paced environment that values attention to detail, effective communication, and a passion for travel. Our team will provide comprehensive training and mentorship to help you develop the skills necessary for a successful career in hotel management. If you're enthusiastic about the hospitality industry and eager to learn, this is the perfect opportunity to grow professionally while making a positive impact on our guests' experiences.
Tanggung Jawab
- Assist in responding to resort inquiries via phone, email, and online platforms
- Support the reservations team in managing booking systems and maintaining accurate records
- Learn and utilize hotel reservation software and booking platforms
- Provide exceptional customer service to potential guests and address their inquiries
- Assist in coordinating with other departments to ensure smooth guest experiences
- Help maintain and organize reservation documentation and guest information
- Participate in team meetings and training sessions to enhance hospitality knowledge
- Contribute to improving reservation processes based on guest feedback and industry trends
Kualifikasi
- Currently enrolled in or recent graduate of a hospitality, tourism, or business-related program
- Excellent communication skills with proficiency in both written and spoken English
- Strong attention to detail and organizational abilities
- Customer service-oriented with a friendly and approachable demeanor
- Basic computer literacy with willingness to learn reservation systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proactive attitude with a willingness to learn and adapt to new challenges
- Knowledge of Manila and tourist attractions is a plus