Deskripsi Pekerjaan
Are you a hospitality enthusiast with a passion for delivering exceptional guest experiences? PT Alfred and Cie is looking for a detail-oriented and service-driven Reservations Officer to join our team in the vibrant Canggu area. In this role, you will be the first point of contact for our guests, ensuring their journey begins with seamless booking processes and warm, professional communication.
As our Reservations Officer, you will play a pivotal role in maximizing occupancy and guest satisfaction. You will be responsible for managing booking inquiries, coordinating with our operations team, and maintaining high standards of service. We are seeking an individual who thrives in a fast-paced hospitality environment, possesses excellent organizational skills, and is truly committed to providing a 'home away from home' experience for all our visitors.
If you are a proactive communicator, fluent in English, and ready to grow your career with a reputable firm in one of Bali's most sought-after locations, we would love to hear from you!
Tanggung Jawab
- Handle incoming booking inquiries via email, phone, and online travel agent platforms professionally.
- Maintain accurate reservation records and update booking calendars in real-time.
- Provide detailed information regarding property amenities, local area attractions, and guest services.
- Coordinate with the on-site operations team to ensure special guest requests and arrival preparations are met.
- Process payments, deposits, and cancellations in accordance with company policies.
- Maintain high levels of communication to resolve guest queries and address potential issues promptly.
- Assist in managing OTA (Online Travel Agency) extranets to ensure availability and rates are correctly reflected.
Kualifikasi
- Proven experience as a Reservations Agent, Front Office, or in a related hospitality role.
- Fluent in English (written and spoken) is mandatory; additional language skills are highly valued.
- Strong computer literacy, including proficiency in Microsoft Office and Hotel Management Systems.
- Exceptional verbal and written communication skills with a customer-centric approach.
- Ability to work independently as well as part of a collaborative team.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Good knowledge of the Canggu and Bali tourism market.
- High level of integrity, punctuality, and professional appearance.