Deskripsi Pekerjaan
Join Choska Residence as a Receptionist and become the cornerstone of our exceptional guest experience! We seek a dedicated professional to serve as the first point of contact for our valued guests, ensuring seamless operations and creating memorable stays. In this dynamic role, you'll embody our commitment to hospitality excellence while managing front desk activities with precision and warmth. If you thrive in fast-paced environments and take pride in delivering outstanding service, this is your opportunity to shine in Jakarta's premier hospitality sector.
Your responsibilities will extend beyond traditional front desk duties, including coordinating with housekeeping and maintenance teams, managing guest requests, and maintaining a welcoming atmosphere. Choska Residence offers a collaborative environment where your contribution directly impacts guest satisfaction and operational efficiency. We provide competitive compensation and growth opportunities for passionate individuals ready to elevate their career in luxury hospitality.
Tanggung Jawab
- Welcoming and greeting guests with professional courtesy and efficiency
- Managing check-in/check-out procedures using reservation systems
- Handling guest inquiries, requests, and complaints promptly
- Coordinating with housekeeping, maintenance, and security departments
- Operating front desk equipment (phones, PBX, payment systems)
- Processing payments and maintaining accurate financial records
- Managing room status updates and occupancy reports
- Assisting with administrative tasks and correspondence
Kualifikasi
- Minimum 1 year experience in front desk/receptionist role
- Fluency in Indonesian and English (spoken/written)
- Proficiency with reservation software (e.g., OPERA) and MS Office
- Exceptional communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Attention to detail and organizational proficiency
- Ability to multitask in high-pressure situations
- Valid hospitality certification preferred