Deskripsi Pekerjaan
Join our prestigious team at ICC International Commerce Centre as a Residences Concierge, where you'll become the cornerstone of exceptional living experiences in Kuala Lumpur's iconic skyline. This pivotal role demands a hospitality professional who thrives in delivering personalized service to discerning residents and guests. You'll be the first point of contact, anticipating needs, resolving inquiries with finesse, and orchestrating seamless daily operations to maintain our five-star standards. The ideal candidate combines local expertise with global service sensibilities, ensuring every interaction reflects the luxury synonymous with our landmark address. If you possess a passion for anticipating guest needs and creating memorable moments, this opportunity offers a dynamic platform to excel in Malaysia's premier hospitality environment.
Tanggung Jawab
- Deliver personalized concierge services including reservations, transportation coordination, and local recommendations
- Manage resident inquiries and requests with prompt, professional responses
- Coordinate with housekeeping, maintenance, and security teams for seamless service delivery
- Oversee access control and package/mail handling for resident security
- Organize resident events and community activities to foster community engagement
- Maintain detailed records of resident preferences and service interactions
- Uphold brand standards through impeccable presentation and communication
Kualifikasi
- Minimum 2 years in luxury hospitality or concierge role
- Fluency in English and Bahasa Malaysia; additional languages advantageous
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced environments
- Valid work permit for Malaysia
- Proficiency with property management systems
- Positive attitude with service-oriented mindset