Deskripsi Pekerjaan
Join Accor, a world-leading hospitality company, as a Resident Manager in the beautiful location of Kuta Selatan, Bali. We are seeking an experienced and dynamic professional to lead our hotel operations and ensure exceptional guest experiences. As a Resident Manager, you will play a crucial role in maintaining our high standards of service while overseeing daily operations, staff management, and guest satisfaction.
This is an exciting opportunity for a motivated individual with a passion for hospitality and leadership skills. You will be responsible for driving revenue growth, implementing strategic initiatives, and fostering a positive work environment. The ideal candidate will have a proven track record in luxury hotel management and a deep understanding of the Bali tourism market.
Accor offers a competitive compensation package, professional development opportunities, and the chance to be part of a global team committed to excellence in hospitality. If you are ready to take your career to the next level in one of the world's most sought-after destinations, we encourage you to apply.
Tanggung Jawab
- Oversee all daily hotel operations and ensure high standards of service delivery
- Manage and develop the hotel team, including recruitment, training, and performance evaluation
- Monitor financial performance, including budgeting, cost control, and revenue optimization
- Implement and maintain quality assurance standards across all departments
- Handle guest complaints and ensure exceptional guest satisfaction
- Coordinate with other departments to ensure seamless operations
- Develop and implement strategic initiatives to drive business growth
- Ensure compliance with all health, safety, and regulatory requirements
Kualifikasi
- Proven experience as a Resident Manager or minimum 2 years as Executive Assistant Manager in a reputable international 5-star hotel
- Degree in Hospitality Management or related field preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Financial acumen and experience with budget management
- Problem-solving skills with a customer-focused approach
- Knowledge of local tourism market and industry trends
- Proficiency in hotel management systems and software