Deskripsi Pekerjaan
Are you a highly motivated and experienced hospitality professional with a deep passion for delivering unparalleled dining experiences? Jittlada Group, a distinguished and rapidly expanding name in Indonesia's vibrant culinary scene, is actively seeking an exceptional Restaurant Captain to join and lead our dedicated service team in Jakarta Raya.
As a Restaurant Captain, you will be the pivotal force behind our front-of-house operations, responsible for orchestrating a seamless, sophisticated, and memorable experience for every single guest. Your dynamic leadership will be instrumental in inspiring, guiding, and mentoring our service staff to achieve peak performance, ensuring that Jittlada Group's renowned high standards of quality, efficiency, presentation, and unparalleled customer satisfaction are consistently not just met, but exceeded.
We are searching for an individual who genuinely embodies the spirit of hospitality, possesses keen analytical and problem-solving abilities, and thrives in a dynamic, high-energy, and fast-paced restaurant environment. This role demands a proactive leader who can anticipate guest needs, resolve issues with grace, and maintain an exemplary level of service even during peak hours.
This is a truly exciting career opportunity to join a reputable and growing organization that deeply values talent, dedication, continuous improvement, and an unwavering commitment to operational excellence. If you are ready to take on a pivotal leadership role, driving operational success, fostering a positive team culture, and significantly elevating our guest experience, we warmly invite you to submit your application. Join Jittlada Group and become a key player in creating extraordinary and lasting culinary moments for our cherished patrons.
Tanggung Jawab
- Oversee and manage all daily front-of-house restaurant operations, ensuring smooth service flow and guest satisfaction.
- Lead, train, coach, and motivate service staff to deliver exceptional customer service and adhere to Jittlada Group's service standards.
- Monitor and maintain high standards of cleanliness, hygiene, and organization within the dining area.
- Proactively engage with guests, manage reservations, address inquiries, and resolve any complaints promptly and professionally.
- Manage inventory of service supplies, crockery, cutlery, and linens, placing orders as needed to ensure smooth operations.
- Conduct pre-shift briefings and post-shift debriefings, communicating daily specials, service expectations, and operational updates.
- Ensure compliance with all health, safety, and hygiene regulations, as well as company policies.
- Collaborate with kitchen staff and management to ensure timely food delivery and a cohesive dining experience.
Kualifikasi
- Proven track record of 3-5 years of experience as a Restaurant Captain, Head Waiter/Waitress, or similar supervisory role in a reputable full-service restaurant.
- Exceptional leadership, team management, and interpersonal communication skills.
- Strong customer service orientation with a keen eye for detail and a proactive approach to guest satisfaction.
- Ability to thrive under pressure in a fast-paced environment and manage multiple tasks effectively.
- Comprehensive knowledge of restaurant operations, service procedures, POS systems, and basic food and beverage terminology.
- Fluency in both English and Bahasa Indonesia (written and spoken) is highly preferred.
- A diploma or degree in Hospitality Management or a related field is an advantage.
- Flexibility to work various shifts, including evenings, weekends, and public holidays.