Deskripsi Pekerjaan
Join our vibrant team at My Mala Hotpot in the prestigious Bangsar Shopping Centre, Kuala Lumpur! We are seeking enthusiastic and customer-oriented Front Desk Crew members to create memorable dining experiences for our valued guests. As a key member of our hospitality team, you'll be the first point of contact for customers, ensuring smooth operations and exceptional service in one of KL's most popular dining destinations.
My Mala Hotpot offers a unique dining experience with our customizable spicy hotpot menu, and we're looking for individuals who share our passion for quality food and excellent customer service. This is an excellent opportunity to develop your skills in the fast-paced hospitality industry while working in a dynamic environment with a supportive team.
We offer competitive compensation, a positive work atmosphere, and opportunities for growth within our company. If you're friendly, energetic, and dedicated to providing outstanding customer service, we encourage you to apply for this exciting position in the heart of Bangsar.
Tanggung Jawab
- Greet customers warmly and provide exceptional service throughout their dining experience
- Manage restaurant reservations and seating arrangements efficiently
- Take accurate food and beverage orders using our POS system
- Process payments and handle cash transactions with precision
- Address customer inquiries and resolve any concerns promptly
- Maintain cleanliness and organization of the front desk area
- Coordinate with kitchen and service staff to ensure smooth operations
- Upsell menu items and promotions to enhance customer experience
Kualifikasi
- Previous experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work efficiently in a fast-paced environment
- Basic knowledge of food safety and hygiene standards
- Proficient in using POS systems and basic computer applications
- Positive attitude and willingness to learn
- Availability to work flexible hours including weekends and holidays