Deskripsi Pekerjaan
Join Burger King's leadership team as a Restaurant General Manager in Balikpapan! This pivotal role combines strategic oversight with hands-on leadership to drive operational excellence. You'll lead a diverse team in delivering exceptional customer experiences while optimizing profitability through efficient resource management. The position requires a proactive leader who can balance daily operations with long-term growth initiatives, ensuring our Burger King maintains the highest standards of quality and service excellence in Kalimantan Timur.
As General Manager, you'll be instrumental in developing talent, implementing company policies, and maintaining compliance with health and safety regulations. Your expertise in inventory control, cost management, and team development will directly impact our restaurant's success. If you thrive in dynamic environments and are passionate about building high-performing teams, this opportunity offers the perfect platform to advance your career in the hospitality industry.
Tanggung Jawab
- Oversee all daily restaurant operations including staff scheduling, training, and performance management
- Ensure exceptional customer service standards and resolve guest complaints effectively
- Monitor inventory levels, control costs, and optimize operational efficiency
- Implement and maintain food safety, cleanliness, and safety protocols
- Drive sales growth through effective marketing initiatives and community engagement
- Manage financial performance including budgeting, P&L analysis, and cost control
- Ensure compliance with company policies and local regulations
Kualifikasi
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum 3-5 years of experience in restaurant management with QSR brands preferred
- Proven leadership skills with experience managing teams of 10+ employees
- Strong knowledge of food safety regulations and operational best practices
- Excellent communication and problem-solving abilities
- Proficiency in restaurant management systems and POS software
- Ability to work flexible hours including evenings, weekends, and holidays