Deskripsi Pekerjaan
Join Burger King's dynamic Restaurant Management Team and become a key driver of operational excellence in Malaysia's vibrant hospitality sector. As a vital member of our leadership, you'll ensure seamless daily operations while maintaining industry-leading standards of food safety, customer satisfaction, and team development. This role demands flexibility and dedication, requiring you to manage extended and irregular shiftsâincluding weekends, holidays, and peak hoursâto guarantee our restaurants deliver the legendary Burger King experience consistently. You'll be at the forefront of decision-making, optimizing workflows, resolving customer inquiries, and fostering a high-performance culture that aligns with our global brand values.
Successful candidates will thrive in fast-paced environments, leveraging strong leadership skills to motivate teams and maintain operational efficiency. You'll collaborate with cross-functional partners to implement marketing initiatives, control inventory costs, and drive sales growth. With opportunities for career advancement and comprehensive training, this position offers a pathway to senior management roles within Burger King's expanding footprint across Malaysia.
Tanggung Jawab
- Oversee daily restaurant operations including staffing, inventory management, and quality control
- Train, mentor, and develop team members to uphold service standards and operational protocols
- Resolve customer inquiries and complaints promptly while maintaining brand reputation
- Ensure strict compliance with health, safety, and sanitation regulations
- Analyze sales data and implement strategies to maximize profitability and efficiency
- Coordinate with suppliers to manage inventory levels and minimize waste
- Lead high-energy teams during peak hours and special promotions
- Conduct regular performance reviews and provide constructive feedback
Kualifikasi
- Minimum 2 years of supervisory experience in quick-service or restaurant management
- Proven ability to work flexible schedules including nights, weekends, and holidays
- Strong leadership and conflict resolution skills
- Basic knowledge of inventory systems and financial controls
- Excellent communication abilities in English and local languages
- Food safety certification (e.g., HACCP) preferred
- Ability to make quick decisions in high-pressure environments
- Experience with point-of-sale systems and restaurant management software