Deskripsi Pekerjaan
Join Yoshinoya as a Restaurant Supervisor and lead our dynamic team to deliver exceptional dining experiences! In this pivotal role, you'll orchestrate daily restaurant operations with precision, ensuring seamless service while maintaining Yoshinoya's renowned quality standards. Your expertise will drive customer satisfaction through proactive problem-solving and team leadership, while implementing SOPs to guarantee food safety and operational excellence. You'll mentor staff to develop their skills, optimize workflows during peak hours, and contribute to achieving sales targets through strategic upselling and inventory management. If you're passionate about hospitality and thrive in fast-paced environments, this role offers the perfect platform to grow your career in Singapore's vibrant F&B industry.
Tanggung Jawab
- Oversee daily restaurant operations including staff scheduling and workflow management
- Train and mentor team members on service standards, product knowledge, and SOP compliance
- Ensure exceptional customer service by resolving inquiries and addressing feedback promptly
- Monitor inventory levels and coordinate supply chain logistics for smooth operations
- Implement and enforce food safety protocols and hygiene standards
- Drive sales performance through upselling techniques and promotional campaigns
- Conduct regular performance reviews and provide constructive feedback to staff
- Collaborate with management to implement operational improvements
Kualifikasi
- Minimum 2 years of supervisory experience in fast-casual or quick-service restaurants
- Proven track record in team leadership and conflict resolution
- Strong knowledge of F&B operations, inventory management, and POS systems
- Excellent communication skills with fluency in English and local languages
- Food Safety Handling Certification (e.g., WSQ Food Hygiene)
- Ability to work flexible hours including weekends, evenings, and holidays
- Basic financial literacy for sales tracking and cost control
- Problem-solving mindset with attention to detail and quality standards