Deskripsi Pekerjaan
Are you a passionate hospitality professional looking to elevate your career? Txakoli, a premier dining destination in the heart of the Central Region, is seeking a dynamic and detail-oriented Restaurant Supervisor to lead our front-of-house team. At Txakoli, we pride ourselves on delivering exceptional guest experiences through culinary excellence and warm, attentive service.
As a Restaurant Supervisor, you will act as the heartbeat of our service operations. You will be responsible for ensuring seamless day-to-day operations, mentoring our service staff, and upholding our high standards of excellence. We are looking for a natural leader who is not just capable of managing a fast-paced environment but is also committed to fostering a collaborative and positive team culture. If you have a keen eye for service quality and a drive for professional growth, we would love to meet you.
Tanggung Jawab
- Oversee daily floor operations to ensure efficiency and high standards of service.
- Provide active leadership, coaching, and mentorship to front-of-house staff members.
- Manage customer feedback professionally and resolve service-related concerns promptly.
- Monitor inventory levels and coordinate with the kitchen team to ensure product availability.
- Implement and maintain safety, hygiene, and cleanliness standards across the dining area.
- Assist in staff scheduling, training sessions, and performance briefings.
- Drive guest satisfaction through proactive engagement and personalized hospitality.
Kualifikasi
- Minimum 2 years of experience in a supervisory or senior service role within the F&B industry.
- Strong interpersonal skills with the ability to lead and motivate a diverse team.
- Excellent communication skills with proficiency in English.
- A deep understanding of restaurant POS systems and reservation management software.
- Exceptional problem-solving abilities and a calm demeanor under pressure.
- Flexibility to work shifts, including weekends and public holidays.
- A passion for high-quality food and beverage service.