Deskripsi Pekerjaan
Join Vivo Food Sdn Bhd as a Restaurant Supervisor and become the driving force behind exceptional dining experiences in Johor Bahru. This pivotal role combines leadership excellence with operational precision to ensure our restaurant delivers outstanding service while maintaining industry-leading standards. You'll orchestrate daily operations, foster a positive team environment, and implement strategies that elevate customer satisfaction and operational efficiency.
As a key member of our hospitality team, you'll bridge the gap between front-line staff and management, translating vision into actionable excellence. This position offers a dynamic environment where your problem-solving skills directly impact business success while nurturing talent within our service-oriented culture. If you thrive in fast-paced settings and possess a passion for culinary excellence, this role provides a platform to grow your career in Malaysia's vibrant hospitality sector.
Tanggung Jawab
- Oversee daily restaurant operations including staff scheduling, inventory management, and service quality control
- Lead and mentor front-of-house staff to ensure consistent delivery of exceptional customer experiences
- Implement and enforce health, safety, and sanitation protocols to maintain compliance standards
- Resolve customer concerns promptly while maintaining positive brand representation
- Collaborate with kitchen management to ensure seamless service flow and menu execution
- Monitor and optimize operational costs while maintaining service excellence
- Train staff on service standards, product knowledge, and operational procedures
- Prepare daily performance reports and implement improvement initiatives
Kualifikasi
- Minimum 2 years of supervisory experience in full-service restaurant environments
- Proven track record in staff training, performance evaluation, and conflict resolution
- Strong knowledge of F&B operations, POS systems, and inventory management
- Excellent interpersonal and communication skills with multilingual capabilities
- Ability to work flexible hours including weekends, evenings, and public holidays
- Basic financial acumen for cost control and reporting
- Valid food handler certification and knowledge of local health regulations
- Diploma in Hospitality Management or equivalent field experience preferred