Deskripsi Pekerjaan
Are you a passionate hospitality leader looking to take the next step in your career with a globally recognized brand? Wingstop is seeking a dedicated and dynamic Restaurant Supervisor to oversee operations in the Balikpapan area. As a key leader in our team, you will be responsible for maintaining our high standards of service, driving operational excellence, and ensuring every guest experiences the unique flavor and quality that defines Wingstop.
In this role, you will lead a team of talented food service professionals, managing daily store functions, and fostering a culture of excellence. We are looking for someone who is hands-on, detail-oriented, and possesses the ability to motivate others while maintaining compliance with our strict operational guidelines. If you are ready to serve up success and grow your career with a fast-paced, industry-leading team, we want to hear from you.
Tanggung Jawab
- Supervise daily restaurant operations to ensure maximum efficiency and customer satisfaction.
- Execute the 'Excellent Service Program' consistently across all shifts.
- Monitor and enforce health, safety, and hygiene standards throughout the store.
- Train, mentor, and evaluate team members to ensure professional growth and high performance.
- Manage inventory levels, supply orders, and minimize food waste.
- Handle customer inquiries and resolve complaints promptly to maintain brand reputation.
- Prepare periodic operational reports and ensure all corporate store policies are followed.
Kualifikasi
- Minimum 2 years of experience in a supervisory role within the F&B or fast-food industry.
- Possess a degree in Hospitality, Tourism, or a related field.
- Strong leadership skills with the ability to manage and motivate a diverse team.
- Excellent communication skills in Bahasa Indonesia; English proficiency is a plus.
- In-depth knowledge of food safety standards (HACCP).
- Proven ability to work under pressure in a fast-paced environment.
- Flexible availability, including weekends, holidays, and rotating shifts.