Deskripsi Pekerjaan
Are you a passionate leader in the hospitality industry with a flair for operational excellence? Wingstop, the global authority in flavor, is seeking a dynamic and result-oriented Restaurant Supervisor to join our team in the Cirebon area. As a supervisor, you will be the heartbeat of our store operations, ensuring that every guest experience is nothing short of exceptional while maintaining the high-quality standards that Wingstop is known for worldwide.
In this role, you will lead our front-of-house and back-of-house teams to deliver consistent, craveable service. You will act as a brand ambassador, mentor your staff, and take ownership of daily operational performance. If you are a proactive problem solver who thrives in a fast-paced environment and is committed to driving growth through superior service, we want to hear from you.
Tanggung Jawab
- Oversee daily restaurant operations to ensure maximum efficiency and compliance with Wingstop’s global standards.
- Lead, coach, and develop store team members to deliver an excellent guest service experience consistently.
- Monitor food quality, presentation, and preparation times to meet brand specifications.
- Manage inventory levels, conduct stock takes, and ensure minimal wastage through effective cost control.
- Maintain high standards of hygiene, sanitation, and safety across all store zones according to health regulations.
- Resolve customer feedback promptly and professionally to ensure repeat visits and brand loyalty.
- Prepare daily shift reports and analyze sales data to assist in achieving store financial targets.
Kualifikasi
- Minimum 2 years of supervisory experience in the F&B, quick-service restaurant (QSR), or hospitality industry.
- Strong leadership skills with the ability to motivate and manage diverse teams effectively.
- Deep understanding of food safety standards (HACCP) and operational compliance.
- Excellent communication skills in both Indonesian and English is a plus.
- Willingness to work flexible hours, including shifts, weekends, and public holidays.
- Proven ability to handle high-pressure environments and solve operational issues in real-time.
- Strong computer literacy, particularly in Point of Sale (POS) systems and basic office software.
- Candidates residing in or willing to relocate to the Cirebon area are highly encouraged to apply.