Deskripsi Pekerjaan
Join US Pizza's dynamic team as a Restaurant Supervisor in Gamuda Cove and elevate the dining experience for our valued customers. As a key leader in our hospitality operations, you'll ensure seamless daily restaurant functions while maintaining exceptional service standards. This role offers the opportunity to mentor staff, optimize workflows, and drive customer satisfaction in a vibrant environment. If you're passionate about food service leadership and thrive in fast-paced settings, this position provides a rewarding career path with growth opportunities within Malaysia's leading pizza franchise.
Tanggung Jawab
- Oversee daily restaurant operations including staff scheduling and inventory management
- Train and mentor team members on service standards, food safety protocols, and operational procedures
- Resolve customer inquiries and complaints promptly to ensure satisfaction
- Monitor food quality, presentation, and hygiene compliance across all stations
- Assist in recruiting, onboarding, and performance management of restaurant staff
- Implement cost-control measures while maintaining quality standards
- Collaborate with management on seasonal promotions and menu updates
Kualifikasi
- Minimum 3 years in restaurant supervisory or team lead role
- Proven experience in F&B operations with strong customer service focus
- Food Handler certification and knowledge of HACCP standards
- Excellent leadership and conflict resolution abilities
- Strong organizational skills with attention to detail
- Proficient in POS systems and inventory management software
- Fluent in Bahasa Malaysia and English; Mandarin advantageous