Deskripsi Pekerjaan
Join Wingstop's dynamic team as a Restaurant Supervisor in Lampung and become the driving force behind exceptional customer experiences and operational excellence. In this pivotal role, you'll champion our service standards while ensuring seamless daily operations across all store functions. You'll lead by example, mentoring team members to deliver consistent quality, optimize workflows, and maintain impeccable cleanliness and safety protocols. As the operational backbone of our location, you'll balance team development with performance metrics to drive sales growth and customer satisfaction. If you're passionate about hospitality leadership and thrive in fast-paced environments, this position offers a rewarding opportunity to advance your career with a globally recognized brand.
Tanggung Jawab
- Lead and mentor restaurant staff to maintain exceptional service standards
- Oversee daily operations including inventory management, scheduling, and quality control
- Ensure compliance with health, safety, and sanitation regulations
- Monitor store performance metrics and implement improvement strategies
- Train staff on product knowledge, procedures, and customer engagement
- Resolve customer inquiries and operational challenges promptly
- Coordinate with management team on promotions and operational changes
Kualifikasi
- Minimum 2 years experience in restaurant supervision or management
- Strong leadership and team development skills
- Proven ability to manage inventory and operational budgets
- Excellent communication and problem-solving abilities
- Knowledge of food safety regulations and best practices
- Customer service oriented with conflict resolution experience
- Ability to work flexible hours including evenings and weekends