Deskripsi Pekerjaan
Are you a passionate hospitality leader looking to elevate your career? Jittlada Group, a premier name in the Indonesian culinary scene, is seeking a dynamic and results-oriented Restaurant Supervisor to join our team at the prestigious Puri Indah Mall location.
In this role, you will be the heartbeat of our dining operations. You will be responsible for driving service excellence, mentoring a dedicated service team, and ensuring every guest experiences the high-quality dining standard that the Jittlada Group is known for. If you possess a sharp eye for detail, a heart for service, and the ability to lead in a high-pressure, premium dining environment, we want to hear from you.
As a Supervisor, you will not only manage day-to-day front-of-house operations but also play a critical role in inventory management, staff scheduling, and achieving our monthly operational targets. Join us and be part of a group that values growth, professional development, and culinary excellence.
Tanggung Jawab
- Oversee daily restaurant operations, ensuring smooth workflow and premium guest service.
- Lead, train, and mentor service staff to maintain high service standards and hospitality excellence.
- Manage front-of-house schedules and allocate tasks effectively to optimize productivity.
- Handle guest inquiries, feedback, and complaints professionally to ensure maximum customer satisfaction.
- Monitor inventory levels, perform stock checks, and manage ordering processes to minimize wastage.
- Ensure strict adherence to hygiene, safety, and health regulations within the dining area.
- Analyze daily sales performance and provide actionable feedback to management.
- Coordinate with the kitchen team to ensure timely and accurate delivery of orders.
Kualifikasi
- Minimum Diploma degree in Hospitality, Tourism, or a related field.
- Proven experience as a Restaurant Supervisor or Team Leader in a reputable F&B establishment.
- Strong leadership skills with the ability to motivate and manage diverse teams.
- Exceptional interpersonal and communication skills, proficient in both Indonesian and English.
- Solid understanding of restaurant point-of-sale (POS) systems and inventory software.
- Highly organized with the ability to multitask in a fast-paced retail mall environment.
- Flexible and willing to work shifts, including weekends and public holidays.
- A deep passion for delivering premium guest experiences and hospitality.