Deskripsi Pekerjaan
Are you a natural leader with a passion for the food and beverage industry? US Pizza is looking for a dynamic and dedicated Restaurant Supervisor to join our team at our vibrant SS2, Petaling Jaya outlet. As one of the fastest-growing pizza chains in Malaysia, we offer a fast-paced work environment where your leadership skills will directly contribute to our success and customer satisfaction.
In this role, you will be the heartbeat of the restaurant floor, ensuring that every customer receives the high-quality service and delicious pizza that US Pizza is known for. You will lead a diverse team of service and kitchen staff, mentoring them to achieve operational excellence. If you are an energetic professional looking to take the next step in your hospitality career, we want to hear from you!
We value hard work, integrity, and a positive attitude. At US Pizza, we don't just sell pizza; we create memorable dining experiences. As a supervisor, you will play a pivotal role in maintaining our brand standards while fostering a collaborative and supportive team culture. Join us and be part of a company that recognizes talent and provides ample opportunities for career advancement.
Tanggung Jawab
- Oversee daily restaurant operations including opening and closing procedures to ensure maximum efficiency.
- Lead, train, and mentor floor and kitchen staff to maintain high service standards and productivity.
- Manage staff scheduling and performance evaluations to optimize labor costs.
- Ensure strict adherence to food safety, hygiene (HACCP), and sanitation protocols at all times.
- Handle customer inquiries and resolve complaints professionally to ensure a positive dining experience.
- Monitor inventory levels and coordinate with suppliers to prevent stock shortages and waste.
- Maintain accurate cash handling procedures, POS management, and daily sales reporting.
- Collaborate with the management team to implement local marketing promotions and drive branch sales.
Kualifikasi
- Minimum of a Diploma in Hospitality, Food & Beverage Management, or a related field.
- At least 1-2 years of supervisory experience in a fast-paced F&B or casual dining environment.
- Strong leadership skills with a proven track record of motivating and managing a diverse team.
- Excellent communication and interpersonal skills in English and Bahasa Malaysia.
- Proactive problem-solving mindset with the ability to handle high-pressure situations calmly.
- Willingness to work flexible hours, including weekends and public holidays.
- Basic proficiency in POS systems and inventory management software.
- A deep commitment to delivering exceptional customer service and operational excellence.