Deskripsi Pekerjaan
Join The Virtual Hub Ph., Inc., a Great Place to Work® Certified organization, and excel as a Results Coach (Team Leader) in our dynamic customer service environment. We're seeking an inspirational leader to drive team excellence through data-driven coaching, performance optimization, and talent development. This role combines strategic leadership with hands-on mentorship to transform potential into measurable results. You'll foster a high-performance culture while ensuring our team delivers exceptional client experiences. If you're passionate about elevating team performance and thrive in a collaborative, growth-oriented setting, this is your opportunity to make a significant impact.
Our award-winning workplace culture recognizes and rewards leadership excellence. As a Results Coach, you'll gain exposure to industry-leading methodologies and participate in continuous development programs designed to accelerate your career trajectory. We offer competitive compensation, comprehensive benefits, and a supportive environment where innovation and professional growth are actively nurtured.
Tanggung Jawab
- Lead, mentor, and develop high-performing customer service teams through structured coaching sessions
- Analyze performance metrics to identify skill gaps and implement targeted improvement strategies
- Develop and execute performance development plans aligned with organizational KPIs
- Facilitate team meetings and training sessions to enhance product knowledge and service standards
- Monitor call quality metrics and provide actionable feedback to drive continuous improvement
- Collaborate with cross-functional teams to optimize customer experience workflows
- Recognize and reward team achievements to maintain motivation and engagement
- Stay updated on industry trends to introduce innovative coaching methodologies
Kualifikasi
- Bachelor's degree in Business, Psychology, or related field (or equivalent experience)
- Minimum 3 years experience in team leadership within BPO/call center environment
- Proven track record in performance coaching and talent development
- Advanced proficiency in CRM systems and performance analytics tools
- Strong conflict resolution and emotional intelligence skills
- Excellent communication abilities with both technical and non-technical audiences
- Ability to interpret complex data and translate into actionable coaching strategies
- Experience implementing process improvements in customer service operations