Deskripsi Pekerjaan
Join our dynamic team at HGS Offshore Staffing Solutions as a Technical Support Representative and embark on a rewarding career in customer service excellence. We are seeking dedicated professionals to handle inbound customer calls, provide expert troubleshooting assistance, and deliver exceptional customer experiences on a night shift basis.
As a key member of our technical support team, you'll be the first point of contact for customers requiring assistance with our products or services. Your role will involve diagnosing technical issues, providing step-by-step solutions, and ensuring customer satisfaction throughout the support process. With our competitive compensation package, including a generous sign-on bonus, we recognize and reward your valuable contributions.
This position offers a unique opportunity to develop your technical skills while working in a fast-paced, supportive environment. We provide comprehensive training and ongoing professional development to help you succeed in your role and advance your career in the customer service and technical support field.
If you're a problem-solver with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity to join our growing team in Bonifacio Global City, Metro Manila.
Tanggung Jawab
- Handle inbound customer calls and provide prompt, professional technical support
- Diagnose and resolve technical issues using established troubleshooting procedures
- Document customer interactions and technical solutions in the CRM system
- Escalate complex issues to senior technical staff when necessary
- Maintain detailed knowledge of company products and services
- Meet or exceed performance metrics including call handling time and customer satisfaction
- Participate in ongoing training to enhance technical knowledge and customer service skills
- Collaborate with team members to share best practices and improve service delivery
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous experience in technical support or customer service role
- Strong problem-solving skills and ability to think critically
- Excellent communication skills, both verbal and written
- Ability to work independently and as part of a team
- Proficiency with basic computer applications and troubleshooting tools
- Flexible schedule availability including night shifts and weekends
- Positive attitude and commitment to delivering exceptional customer service