Deskripsi Pekerjaan
Retail Account Associate at Transcosmos
Start your career journey with Transcosmos, a global leader in business process outsourcing, as a Retail Account Associate in the heart of Ortigas, Metro Manila. This role is perfect for fresh graduates and experienced professionals alike who are passionate about delivering exceptional customer service.
As a Retail Account Associate, you will engage with customers through multiple channels—chat, email, and phone—to assist with order inquiries, product information, and post-sale support. You will be the voice behind the brand, ensuring every interaction leaves a positive impression.
We offer a competitive compensation package that includes a monthly salary of ₱18,000 to ₱19,500 and an exclusive ₱12,000 Signing Bonus. This is complemented by comprehensive training, career advancement opportunities, and a supportive team environment that values creativity and collaboration.
In this position, you will handle a variety of tasks including updating customer records, resolving complaints, and collaborating with cross-functional teams. Your success will be measured by your ability to maintain service quality, meet performance targets, and contribute to team goals.
We are looking for candidates with a bachelor's degree in any field, strong communication skills in English and Filipino, and a willingness to work onsite on a shifting schedule. Prior experience is not mandatory; we value potential and a customer-centric attitude.
If you are eager to take on a challenging yet rewarding role in a dynamic environment, Transcosmos is the place for you. Apply today to become our next Retail Account Associate and unlock your professional potential!
Tanggung Jawab
- Assist customers with order placements, product inquiries, and post-sale support via chat, email, and calls.
- Resolve customer issues effectively and escalate complex cases as needed.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to achieve service quality and performance targets.
- Upsell or cross-sell products when appropriate to meet sales goals.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Provide feedback to improve processes and customer experience.
Kualifikasi
- At least a Bachelor's degree in any field; fresh graduates are highly encouraged to apply.
- Excellent verbal and written communication skills in English and Filipino.
- Ability to multitask and navigate multiple systems simultaneously.
- Basic computer literacy and familiarity with Microsoft Office applications.
- Willingness to work onsite in Ortigas on rotating shifts including weekends and holidays.
- Customer-centric mindset and strong problem-solving abilities.
- Previous experience in customer service or retail is a plus but not required.