Deskripsi Pekerjaan
Join Concentrix as a Retail Account Specialist and become a vital part of our customer experience team at SM City Cagayan de Oro! We're seeking passionate individuals to deliver exceptional service to retail clients, resolve inquiries efficiently, and drive customer satisfaction. This full-time position offers competitive compensation and the opportunity to develop valuable skills in a dynamic call center environment. With comprehensive training and a supportive team culture, you'll gain hands-on experience in account management, transaction processing, and relationship building. Perfect for fresh graduates and customer service enthusiasts looking to launch a rewarding career with a global industry leader.
Tanggung Jawab
- Manage inbound/outbound calls for retail account inquiries and support
- Process transactions and update customer records with precision
- Resolve billing, product, and service-related issues promptly
- Upsell relevant products/services during customer interactions
- Maintain detailed documentation of customer interactions
- Collaborate with team members to ensure seamless service delivery
- Adhere to performance metrics and quality standards
Kualifikasi
- High school diploma or equivalent (college students welcome)
- Excellent verbal and written communication skills in English
- Strong problem-solving and multitasking abilities
- Basic computer proficiency and data entry skills
- Customer service experience preferred but not required
- Ability to work flexible shifts including weekends
- Positive attitude with commitment to customer satisfaction