Deskripsi Pekerjaan
Are you passionate about travel and customer service? LOJEL is seeking a motivated Retail Customer Service Executive to join our dynamic team in the Central Region. As an entry-level position, this role offers an excellent opportunity to develop your skills in the travel and retail industry while providing exceptional service to our valued customers.
In this role, you will be the face of LOJEL, assisting customers with their travel needs, answering inquiries, and ensuring a positive shopping experience. You'll work in a fast-paced environment where your passion for helping others will shine through. This position is perfect for individuals who enjoy problem-solving, have excellent communication skills, and are eager to learn about the travel industry.
LOJEL offers a supportive work environment with opportunities for growth and development. If you're looking to start your career in customer service and have a love for travel, this is the perfect opportunity for you. Join our team and become part of a company that values exceptional customer service and employee satisfaction.
Tanggung Jawab
- Assist customers with travel product inquiries and provide detailed information about services
- Process customer orders, bookings, and payments accurately and efficiently
- Resolve customer issues and complaints with empathy and professionalism
- Maintain product knowledge and stay updated on travel industry trends
- Contribute to achieving sales targets and store performance goals
- Collaborate with team members to ensure smooth store operations
- Uphold company standards for customer service and store presentation
Kualifikasi
- Minimum high school diploma or equivalent qualification
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer-oriented mindset
- Basic computer literacy and familiarity with retail systems
- Positive attitude and willingness to learn
- Ability to work in a fast-paced retail environment
- Interest in travel and tourism industry is a plus
- Previous customer service experience is beneficial but not required