Deskripsi Pekerjaan
Join Concentrix as a Retail Customer Service Representative and become part of a global leader in customer experience management. This full-time position at our Bridgetowne Site offers an exceptional opportunity to deliver outstanding service to retail clients while earning a competitive salary of ₱20,000–₱28,000 monthly. We provide comprehensive training, career growth opportunities, and a supportive team environment where your contributions make a real difference. As a valued team member, you'll handle customer inquiries, resolve issues efficiently, and build lasting relationships with clients across diverse retail sectors. Concentrix is committed to fostering an inclusive workplace that recognizes and rewards excellence, making this ideal for motivated professionals seeking stability and advancement in the customer service industry.
Tanggung Jawab
- Handle inbound/outbound calls and digital communications for retail clients
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data quality
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to ensure consistent service delivery
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge and skills
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Minimum 6 months of customer service/call center experience
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities with attention to detail
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts including weekends/holidays
- Positive attitude with resilience in handling challenging situations