Deskripsi Pekerjaan
Are you passionate about unlocking human potential and driving business results? Midea is seeking a dynamic Retail Training Manager to lead our talent development initiatives across our retail network. In this pivotal role, you will design and implement comprehensive training programs that empower our sales force to deliver exceptional customer experiences and exceed sales targets. You will work closely with store leadership to identify skill gaps, create engaging e-learning modules, and conduct on-site workshops. If you thrive in a fast-paced environment and are looking to make a significant impact in the dynamic electronics sector, we want to hear from you.
Our ideal candidate is a strategic thinker with a deep understanding of the retail landscape. You will be responsible for fostering a culture of continuous learning, ensuring that our team is equipped with the latest product knowledge and sales methodologies. Join us to shape the future of retail excellence at one of the world's leading appliance manufacturers.
Tanggung Jawab
- Design and Execute Training Curriculums: Develop and implement comprehensive training programs for retail staff and store managers, focusing on product knowledge, sales techniques, and customer service excellence.
- Performance Coaching: Conduct regular performance reviews and one-on-one coaching sessions to identify individual development needs and track progress against Key Performance Indicators (KPIs).
- Strategic Alignment: Collaborate with regional sales directors to align training strategies with broader business objectives and quarterly sales targets.
- Content Development: Create and maintain engaging learning materials, including digital manuals, video tutorials, and interactive workshop guides using modern Learning Management Systems.
- Data Analysis: Analyze sales data and customer feedback to continuously improve training programs and address emerging market trends.
- Onboarding Management: Organize and manage seamless onboarding programs for new hires to ensure a strong integration into the Midea culture.
- Regional Support: Travel to retail locations to provide hands-on support and observe training effectiveness in real-world scenarios.
Kualifikasi
- Education: Bachelor’s degree in Human Resources, Business Administration, Marketing, or a related field.
- Experience: Minimum of 5 years of experience in retail management, talent development, or corporate training within the consumer electronics or appliance industry.
- Track Record: Proven track record of designing and implementing successful training programs that result in measurable sales growth and improved employee retention.
- Communication: Strong presentation and public speaking skills with the ability to engage diverse audiences effectively.
- Technical Skills: Proficiency in MS Office suite and familiarity with Learning Management Systems (LMS) is highly preferred.
- Languages: Fluency in English and Indonesian is required.