Deskripsi Pekerjaan
Join the iconic Marina Bay Sands team as a Room Controller/Coordinator (Housekeeping) and become the backbone of our world-class guest experience. In this pivotal role, you'll orchestrate seamless housekeeping operations across luxury accommodations, ensuring impeccable standards of cleanliness and service excellence. You'll coordinate room assignments, optimize staff workflows, and maintain inventory control while fostering a culture of precision and hospitality. This position offers the unique opportunity to work in one of Asia's premier destinations, where your attention to detail directly contributes to creating unforgettable moments for our global guests.
As a Room Controller, you'll serve as the central hub between housekeeping teams, front desk operations, and maintenance departments. Your leadership will ensure swift guest request resolution and proactive issue management. You'll drive continuous improvement in operational efficiency while upholding the legendary Marina Bay Sands quality standards. This role is ideal for hospitality professionals seeking career growth in a dynamic, multicultural environment where excellence isn't just expected—it's our standard.
Tanggung Jawab
- Coordinate daily room assignments and housekeeping staff schedules to maximize efficiency
- Monitor room status, ensuring timely cleaning and preparation for new guests
- Manage inventory of cleaning supplies, linens, and amenities
- Train and mentor housekeeping staff on service standards and procedures
- Resolve guest room issues and special requests promptly
- Collaborate with front desk and maintenance teams for seamless operations
- Conduct quality inspections to maintain Marina Bay Sands' luxury standards
- Prepare daily reports on room status, staff performance, and inventory levels
Kualifikasi
- Minimum 2 years of housekeeping coordination experience in luxury hospitality
- Proven leadership skills with ability to manage diverse teams
- Exceptional organizational and multitasking abilities
- Strong problem-solving and decision-making capabilities
- Fluency in English with excellent communication skills
- Proficiency in housekeeping management software and systems
- Knowledge of health and safety regulations in hospitality settings
- Ability to work flexible hours including weekends and holidays