Deskripsi Pekerjaan
Join Millennium Hotels and Resorts as a Rooms Operations Manager (Night) and become the cornerstone of our overnight guest experience. This critical leadership role oversees all front-of-house operations during evening and early morning hours, ensuring seamless check-in/check-out processes and exceptional service delivery. You'll lead a dedicated team to maintain operational excellence while resolving guest inquiries with professionalism and efficiency. The position requires proactive coordination with housekeeping, maintenance, and security teams to address room-related concerns promptly. By implementing night audit procedures and maintaining accurate records, you'll contribute to the hotel's financial integrity and operational efficiency. This overnight role offers a unique opportunity to shape memorable guest experiences during our most critical hours, requiring a blend of strategic oversight and hands-on problem-solving in a dynamic hospitality environment.
Tanggung Jawab
- Oversee all front-of-house operations during night shift
- Manage guest check-in/check-out processes for efficiency
- Lead and mentor front desk team members
- Coordinate with housekeeping/maintenance for room readiness
- Handle guest inquiries and resolve service issues
- Perform night audit procedures and transaction reconciliation
- Ensure property security and guest safety protocols
- Prepare operational reports for management review
Kualifikasi
- 3+ years hotel front office experience with supervisory background
- Proven night shift operations management
- Strong leadership and team development skills
- Proficiency in hotel management systems (Opera/PMS)
- Exceptional guest service orientation
- Financial reconciliation and night audit expertise
- Problem-solving and decision-making abilities
- Flexibility for overnight/weekend work