Deskripsi Pekerjaan
Are you an organized professional looking to kickstart your career in sales support? PT Digibook Sarana Promosi Indonesia is seeking a detail-oriented Sales Admin Online to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for our online customers, ensuring seamless communication and exceptional service. You will manage the end-to-end order process, from receiving inquiries to dispatching orders, while diligently monitoring order status to ensure timely delivery. We are looking for someone who can handle complaints professionally and efficiently, turning challenges into positive customer experiences. If you are proactive, tech-savvy, and eager to contribute to a growing company, we want to hear from you!
Tanggung Jawab
- Manage and coordinate all online customer communication via email, chat, or other digital platforms.
- Process and verify customer orders to ensure accuracy before dispatch.
- Monitor the progress of all orders and coordinate with logistics partners to ensure timely delivery.
- Handle customer complaints and resolve issues professionally to ensure high customer satisfaction.
- Maintain and update the customer database and sales records.
- Prepare daily sales reports and assist in administrative tasks.
- Provide excellent support to sales teams by managing documentation and inquiries.
Kualifikasi
- Diploma or Bachelor’s degree in any field.
- Minimum 1 year of experience in sales administration, customer service, or online support.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Excellent verbal and written communication skills in English.
- Ability to work independently and manage multiple tasks under pressure.
- Familiarity with CRM software is a strong advantage.
- High attention to detail and strong problem-solving skills.