Deskripsi Pekerjaan
Are you a seasoned Sales Leader with a passion for driving performance and developing talent? Qualfon is seeking a dynamic Sales Coach to join our high-performing team in Cebu. In this pivotal role, you will act as an Operations Supervisor, guiding a team of dedicated sales agents to exceed B2B and B2C outbound targets within our fast-paced call center environment.
As a Sales Coach, you aren't just managing metrics; you are shaping careers. You will provide real-time feedback, facilitate high-impact coaching sessions, and implement sales strategies that drive conversion rates and revenue growth. If you have a proven track record in outbound sales and thrive in a performance-driven culture, we want to hear from you. We offer a supportive work environment, career progression opportunities, and the chance to work with a global leader in the BPO industry.
Tanggung Jawab
- Lead, mentor, and motivate a team of outbound sales agents to achieve daily, weekly, and monthly KPIs.
- Conduct regular side-by-side coaching sessions and call monitoring to ensure quality and compliance.
- Analyze sales performance data to identify trends, training gaps, and areas for improvement.
- Develop and implement effective sales scripts and objection-handling techniques.
- Manage team attendance, performance documentation, and behavioral KPIs in line with company standards.
- Facilitate team huddles and training workshops to keep agents updated on product knowledge and sales tactics.
- Foster a competitive and collaborative team culture that drives consistent excellence.
Kualifikasi
- At least 2-3 years of experience in an outbound BPO sales environment (B2B or B2C).
- Proven experience in a leadership or coaching capacity (Team Lead, SME, or Supervisor).
- Strong understanding of sales metrics (Conversion rate, AHT, Revenue per call, etc.).
- Excellent communication, interpersonal, and motivational skills.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to work in a fast-paced, high-pressure environment with shifting priorities.
- Willingness to work flexible shifts including weekends or holidays as required by the account.
- Must be able to start ASAP.