Deskripsi Pekerjaan
Join Papermas Packaging, a leading innovator in the packaging industry, as a Sales Coordinator & Customer Service Representative. This dynamic role offers the perfect opportunity to blend sales expertise with exceptional customer service in a fast-paced environment. We provide competitive compensation, clear career progression paths, and flexible work arrangements to support your professional growth and work-life balance.
In this position, you'll be the vital link between our sales team and valued clients, ensuring seamless order processing and maintaining high customer satisfaction standards. You'll coordinate cross-departmental operations, manage client communications, and contribute to our company's reputation for excellence in packaging solutions. If you're a proactive communicator with a passion for sales and customer engagement, we invite you to become part of our dedicated team driving innovation in the packaging sector.
Tanggung Jawab
- Manage end-to-end sales order processing and coordination
- Handle inbound/outbound customer communications and inquiries
- Collaborate with sales and logistics teams for timely order fulfillment
- Maintain accurate customer databases and sales documentation
- Resolve customer complaints and ensure service recovery
- Prepare sales performance reports and operational metrics
- Support sales team in achieving quarterly targets
Kualifikasi
- Diploma in Business, Marketing, or related field preferred
- 1-2 years experience in sales coordination or customer service
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency in CRM software and MS Office Suite
- Detail-oriented with problem-solving aptitude
- Ability to work independently and collaboratively