Deskripsi Pekerjaan
Are you a natural conversationalist with a passion for building relationships? Flokq is looking for a dynamic and English-proficient Sales & Customer Relations Specialist to join our growing team in Yogyakarta. We are redefining the living experience, and our front-line team is the heart of our operations.
In this role, you will be the face of Flokq, engaging with potential residents, resolving inquiries, and ensuring that every interaction reflects our commitment to excellence. If you are energetic, persuasive, and genuinely enjoy connecting with people from diverse backgrounds, we want to hear from you. We offer a fast-paced environment where your communication skills will directly impact our business growth and customer satisfaction.
Tanggung Jawab
- Manage incoming sales inquiries and convert leads into long-term residents.
- Provide exceptional customer service to current residents to ensure high retention rates.
- Conduct professional property walkthroughs and virtual tours for prospective clients.
- Maintain accurate records of client interactions in our CRM system.
- Collaborate with the operations team to address feedback and improve the living experience.
- Prepare sales reports and track performance metrics against weekly targets.
- Draft professional correspondence and marketing communications in English.
Kualifikasi
- Fluency in English (verbal and written) is mandatory; additional language skills are a plus.
- Previous experience in Sales, Hospitality, or Customer Relations.
- Exceptional interpersonal and communication skills with a customer-centric mindset.
- Ability to work independently and manage time effectively in a fast-paced environment.
- A proactive problem-solver who remains calm under pressure.
- Proficiency with basic office software and digital communication tools.
- Residing in or willing to work based in Yogyakarta.