Deskripsi Pekerjaan
Are you a bilingual professional with a passion for customer service and sales? Gongfangtang Pte. Ltd., a respected player in the health and wellness industry, is seeking a dedicated Sales & Front Desk Associate (Bilingual) to join our team at our East Coast location in the Central Region of Singapore. This role is ideal for someone who excels in communication, enjoys a dynamic environment, and is committed to delivering exceptional service to a diverse clientele.
As the first point of contact, you will create a welcoming atmosphere, manage front desk operations, handle inquiries, and support the sales team by identifying customer needs, presenting products, and closing deals. Your bilingual ability in English and Chinese is key to connecting with customers and driving business growth.
We value professionalism, teamwork, and continuous improvement. In return, we offer a competitive salary package of $2,500 – $3,200 per month (depending on experience), comprehensive training, and opportunities for career advancement. If you are energetic, detail-oriented, and ready to make an impact, we want to hear from you!
Key responsibilities also include performing administrative duties, scheduling appointments, and maintaining a tidy reception area. Your contribution will directly influence customer satisfaction and sales performance.
Tanggung Jawab
- Greet and welcome customers promptly with a professional and friendly demeanor.
- Manage incoming phone calls, emails, and walk-in inquiries, directing them efficiently.
- Assist customers with product information, pricing, and availability to support sales.
- Process sales transactions accurately, including cash and card payments and issuing receipts.
- Maintain cleanliness and organization of the front desk and reception area.
- Schedule appointments and manage calendars for consultations or services.
- Coordinate with internal departments to ensure a seamless customer experience.
- Perform administrative tasks such as filing, data entry, and inventory tracking.
Kualifikasi
- Diploma or equivalent education preferred.
- Proven experience in a front desk, customer service, or sales role.
- Excellent verbal communication skills in both English and Chinese (spoken and written).
- Strong interpersonal skills with a customer-centric attitude.
- Proficient in basic computer applications (MS Office, email, etc.).
- Ability to multitask and thrive in a fast-paced environment.
- Detail-oriented with strong organizational abilities.
- Positive attitude, reliability, and a team player mindset.