Deskripsi Pekerjaan
Are you a highly organized and data-driven professional looking to make a significant impact in a dynamic BPO environment? Full Potential BPO Inc. is seeking a talented Sales Operations Specialist to join our growing team in Manila City, Metro Manila. In this critical role, you will be the backbone of our sales team, optimizing processes, managing critical data within Salesforce, and driving strategic initiatives that directly contribute to the company's revenue growth.
At Full Potential BPO Inc., we believe in unlocking the full potential of our employees. We offer a collaborative environment where your expertise in operations and sales support will be highly valued and developed. You will work closely with sales leadership, marketing, and customer service teams to streamline operations, forecast accurately, and ensure our sales force has the tools and insights needed to succeed.
Take your career to the next level with a market-leading BPO provider. From day one, you will be empowered to take ownership of your projects, work with cutting-edge technology, and collaborate with some of the brightest minds in the industry. Your contributions will directly impact our clients' success and our company's growth, providing you with a rewarding career path filled with opportunity.
If you are passionate about using data to drive decisions, improving workflows, and becoming an integral part of a fast-paced, rewarding organization, we want to hear from you. This is your chance to propel your career forward with a company that truly values innovation and operational excellence.
Tanggung Jawab
- Oversee and optimize the end-to-end sales operations process, ensuring seamless workflow from lead generation to closing.
- Manage and maintain the CRM system (Salesforce), ensuring data integrity, accurate reporting, and user adoption across the sales team.
- Develop and analyze sales performance reports, dashboards, and forecasts to provide actionable insights to leadership.
- Collaborate with marketing operations to align campaigns, track ROI, and optimize lead qualification and routing processes.
- Identify operational bottlenecks and implement process improvements to enhance sales productivity and efficiency.
- Support sales management in territory planning, quota setting, and compensation administration.
- Provide training and ongoing support to the sales team on tools, systems, and best practices.
- Manage sales tools and technology stack, researching and recommending new solutions as needed.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
- Minimum of 3-5 years of experience in sales operations, sales support, or marketing operations, preferably within a BPO or high-volume sales environment.
- Proven expertise in Salesforce administration and reporting is highly advantageous.
- Strong analytical skills with the ability to interpret complex data sets and translate them into actionable business strategies.
- Excellent proficiency in Microsoft Excel (pivot tables, vlookups) and Google Sheets.
- Outstanding communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Detail-oriented with a strong focus on accuracy and process optimization.
- Experience with BI tools (e.g., Tableau, Power BI) is a significant plus.