Deskripsi Pekerjaan
Join Astra Credit Companies as a Sales Retention Specialist in Berau and become an integral part of our dynamic sales team. In this role, you will be responsible for direct selling activities and ensuring the quality of customer applications while promoting our versatile financial products. Your primary focus will be on maintaining and growing our customer base through effective retention strategies.
As a Sales Retention Specialist, you will conduct thorough surveys to gather valuable customer data, understand their needs, and identify opportunities for cross-selling and upselling. You will play a crucial role in building strong relationships with existing customers, addressing their concerns, and ensuring their satisfaction with our services.
This position offers an excellent opportunity to develop your sales and customer relationship skills in a supportive environment. If you are a motivated individual with a passion for sales and customer service, we encourage you to apply and join our team in Berau.
Tanggung Jawab
- Conduct direct selling activities to promote Astra Credit Companies' diverse financial products
- Ensure the quality of customer applications through thorough verification and assessment
- Perform customer surveys to gather valuable data and insights
- Build and maintain strong relationships with existing customers
- Identify opportunities for cross-selling and upselling to current customers
- Address customer concerns and ensure high levels of satisfaction
- Meet and exceed sales retention targets and KPIs
- Provide regular reports on customer retention activities and performance
Kualifikasi
- Minimum high school diploma, preferably with a background in sales or business administration
- Proven experience in direct sales or customer retention roles
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Ability to work independently and as part of a team
- Basic computer literacy and familiarity with sales software
- Knowledge of local market in Berau and surrounding areas
- Target-oriented with a results-driven mindset