Deskripsi Pekerjaan
WNS is a global business process management (BPM) leader, delivering operational excellence and high-value business solutions to clients worldwide. We leverage deep industry expertise and advanced analytics to create business impact for leading brands across various industries. We are currently seeking a dedicated and professional Sales Specialist to join our dynamic team at the Bridgetowne site in Libis, Metro Manila.
As a Sales Specialist, you will be the face of both WNS and our esteemed clients. Your primary responsibility is to represent our brand and our clients' brands with unwavering dignity, compassion, and strict adherence to defined processes and guidelines. You will play a pivotal role in driving revenue growth by engaging with potential customers, understanding their unique needs, and delivering tailored solutions that exceed expectations. This role requires a proactive approach to lead management, effective pipeline building, and a relentless drive to achieve and surpass sales targets.
At WNS, we foster a culture of continuous learning, collaboration, and professional development. You will have the opportunity to work alongside industry leaders, refine your sales techniques through world-class training programs, and build a rewarding long-term career in a supportive and high-performance environment. WNS offers a competitive compensation package, comprehensive benefits, and clear career advancement opportunities for high-potential individuals.
If you are a results-driven individual with a passion for sales, a commitment to excellence, and a desire to make a meaningful impact, we invite you to take the next exciting step in your career with WNS. Apply today!
Tanggung Jawab
- Represent WNS and its clients with the highest level of professionalism, dignity, and compassion in all customer interactions.
- Achieve and exceed monthly sales targets and key performance indicators (KPIs) through effective lead generation and conversion strategies.
- Manage inbound and outbound sales calls, qualify leads, and present compelling product or service offerings to prospective clients.
- Maintain a deep understanding of client products, services, and industry trends to effectively address customer queries and objections.
- Accurately document customer interactions, sales activities, and transaction details in the company CRM system.
- Collaborate with internal teams (Marketing, Customer Service, Operations) to ensure a seamless customer experience and provide actionable feedback on process improvements.
- Adhere strictly to company compliance protocols, data privacy regulations, and sales process guidelines at all times.
- Prepare accurate sales forecasts, performance reports, and pipeline analyses for management review.
Kualifikasi
- At least 2 years of proven experience in a sales role, preferably in a BPO, outsourcing, or fast-paced business environment.
- Excellent verbal and written communication skills in English; ability to articulate clearly and persuasively across all levels.
- Strong customer service orientation and a genuine desire to help clients achieve their goals.
- Target-driven mindset with a proven track record of meeting or exceeding sales quotas and KPIs.
- Proficient in using CRM software (e.g., Salesforce, Dynamics 365), Microsoft Office Suite (Excel, PowerPoint, Word), and other sales enablement tools.
- Bachelor's Degree in Business, Marketing, Communications, or a related field is preferred but not required for candidates with exceptional relevant experience.
- Willing to work on-site at the Bridgetowne, Libis location and flexible with shifting schedules, including weekends and holidays if required by the business.
- Must be a resident of Metro Manila or nearby provinces with reliable transportation to the Libis area.