Deskripsi Pekerjaan
Are you a natural leader with a passion for the travel industry? Paph Travel and Tours is looking for a dynamic and results-driven Sales Supervisor to join our growing team in Quezon City. In this role, you will be the heartbeat of our booking operations, leading a team of travel specialists to deliver exceptional service while driving revenue growth.
As our Sales Supervisor, you won't just be managing bookings; you will be coaching talent, optimizing sales processes, and crafting strategic initiatives that enhance our competitive edge in the tourism market. We are seeking a mentor who thrives in a fast-paced environment and possesses the ability to turn inquiries into unforgettable travel experiences for our clients.
If you have a proven track record in sales leadership, a deep understanding of travel operations, and the ability to inspire high performance in a team, we want to hear from you. Join us in shaping the future of travel at Paph Travel and Tours!
Tanggung Jawab
- Lead, mentor, and motivate a team of travel booking agents to achieve and exceed monthly sales targets.
- Monitor daily booking operations to ensure accuracy, efficiency, and high-quality customer service delivery.
- Develop and implement strategic sales plans to expand our market reach and increase booking conversion rates.
- Conduct regular performance reviews and provide constructive coaching to improve individual agent productivity.
- Handle escalated customer concerns with professionalism to ensure brand loyalty and positive reputation.
- Collaborate with the management team to identify new travel products and promotional opportunities.
- Prepare accurate sales reports and forecasting to keep leadership informed of team performance and market trends.
Kualifikasi
- Bachelor’s degree in Tourism, Business Administration, Marketing, or a related field.
- Minimum of 2-3 years of proven experience in a supervisory or team lead capacity, preferably within the travel or hospitality industry.
- Strong background in sales management, lead conversion, and customer relationship management (CRM).
- Excellent communication, interpersonal, and conflict-resolution skills in both English and Filipino.
- Proficiency in travel booking software and MS Office applications.
- Demonstrated ability to work under pressure and meet strict operational deadlines.
- Strong analytical skills with a focus on data-driven decision-making and process improvement.