Deskripsi Pekerjaan
TransPak is looking for a dedicated and detail-oriented Sales Support Administrator to join our dynamic team in Iskandar Puteri. As a key member of our operations, you will play a crucial role in ensuring smooth order processing and providing exceptional service to our clients. We are a leading provider of packaging and logistics solutions, and we are committed to maintaining our high standards of efficiency and customer satisfaction.
In this role, you will act as the bridge between our sales team and logistics operations. Your primary focus will be on managing customer orders, preparing essential shipping documentation, and resolving inquiries promptly. If you have a strong background in administrative support and a passion for the logistics industry, this is an excellent opportunity to grow your career with a reputable company.
Tanggung Jawab
- Process and manage sales orders from initiation to final delivery, ensuring accuracy and adherence to timelines.
- Prepare and verify commercial invoices, packing lists, and shipping documents in compliance with international standards.
- Coordinate with internal logistics teams and freight forwarders to track shipments and resolve any delivery discrepancies.
- Provide professional customer service support via phone, email, and chat to address order status inquiries.
- Maintain and update the sales database and customer records with high attention to detail.
- Assist the sales team with preparing performance reports and administrative documentation.
- Ensure strict compliance with company policies and relevant shipping regulations.
Kualifikasi
- Diploma or Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 1-2 years of experience in sales support, customer service, or logistics administration.
- Strong proficiency in Microsoft Office Suite, particularly Excel and Outlook.
- Excellent verbal and written communication skills in English and Malay.
- Knowledge of shipping terminology (Incoterms) and documentation standards.
- Ability to multitask, prioritize work, and work efficiently in a fast-paced environment.
- High level of accuracy and organizational skills.