Deskripsi Pekerjaan
Join our dynamic team as a Sales Support & Customer Service Executive and play a pivotal role in ensuring exceptional customer experiences while driving sales growth. In this multifaceted position, you'll be the bridge between our sales team and valued customers, providing comprehensive support throughout the customer journey. Your expertise will help streamline sales processes, resolve inquiries efficiently, and contribute to our company's reputation for excellence.
We are seeking a motivated individual with strong communication skills and a customer-centric mindset to join our growing organization in Jakarta Raya. As a key member of our team, you'll handle order processing, manage customer communications, assist in sales reporting, and collaborate with various departments to ensure seamless service delivery. This role offers an excellent opportunity to develop your skills in sales operations, customer relationship management, and business support functions.
Our ideal candidate thrives in a fast-paced environment, possesses excellent problem-solving abilities, and demonstrates a commitment to exceeding customer expectations. If you're passionate about supporting sales initiatives while maintaining high standards of customer service, we encourage you to apply and become part of our success story.
Tanggung Jawab
- Provide exceptional customer support and service across multiple channels
- Assist the sales team with order processing, documentation, and follow-up
- Manage customer inquiries, complaints, and requests in a timely manner
- Prepare sales reports, presentations, and other documentation as needed
- Coordinate with internal departments to ensure smooth customer experiences
- Maintain accurate customer records and update CRM systems regularly
- Identify opportunities for process improvements and customer satisfaction enhancements
- Support sales initiatives through lead generation and preliminary qualification
Kualifikasi
- Minimum Bachelor's degree in Business Administration, Marketing, or related field
- 1-3 years of experience in sales support or customer service roles
- Excellent verbal and written communication skills in both English and Bahasa Indonesia
- Strong proficiency with Microsoft Office Suite and CRM software
- Demonstrated ability to multitask and prioritize in a fast-paced environment
- Problem-solving skills with a customer-centric approach
- Attention to detail and accuracy in handling customer information and orders
- Proven ability to work effectively in a team and independently