Deskripsi Pekerjaan
Join Capital Industries, Inc. as a Sales Support Engineer where you'll bridge the gap between technical expertise and client satisfaction. This pivotal role combines technical proficiency with sales coordination to drive growth for our heavy equipment division. You'll serve as the critical liaison between clients, sales teams, and technical specialists, ensuring seamless operations while building lasting relationships. Your expertise in heavy machinery troubleshooting and customer support will directly impact our market expansion goals. This position offers the unique opportunity to work in a dynamic environment where technical knowledge meets sales strategy, making you instrumental in our company's success.
As a key member of our sales ecosystem, you'll handle complex technical inquiries, support field service operations, and contribute to the development of client-focused solutions. The ideal candidate thrives in fast-paced scenarios where problem-solving skills and interpersonal abilities intersect. Capital Industries provides a collaborative platform where your technical acumen translates into tangible business results, offering both professional growth and the satisfaction of seeing your work directly impact client satisfaction and revenue growth.
Tanggung Jawab
- Provide comprehensive technical support to clients and sales teams on heavy equipment operations and maintenance
- Coordinate sales activities including proposal preparation, client presentations, and order processing
- Conduct field service operations including installation, troubleshooting, and preventive maintenance
- Build and maintain strong client relationships to enhance satisfaction and loyalty
- Collaborate with technical teams to develop client-specific solutions and product improvements
- Monitor equipment performance and provide feedback for sales strategy refinement
- Prepare technical documentation and training materials for internal and external use
Kualifikasi
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related technical field
- Minimum 2 years experience in technical support, sales coordination, or field service roles
- Strong knowledge of heavy machinery, equipment specifications, and industry standards
- Excellent problem-solving and communication skills with ability to explain technical concepts
- Proficiency in diagnostic tools and technical software relevant to heavy equipment
- Ability to work independently and collaboratively in fast-paced environments
- Valid driver's license with willingness to travel for field service assignments