Deskripsi Pekerjaan
Are you an organized professional with a passion for customer service? The Curtain Boutique is seeking a dedicated Sales Support Executive to join our dynamic team in Paya Lebar. In this role, you will play a crucial part in ensuring our operations run smoothly by managing complex schedules and providing top-tier support to our sales team and valued clients.
We are looking for someone who thrives in a fast-paced environment and is committed to ensuring customer satisfaction. As a Sales Support Executive, you will bridge the gap between our sales staff and our customers, handling inquiries, processing orders, and maintaining our high standards of service. If you have strong administrative skills and a friendly demeanor, we want to hear from you. Join us to grow your career in the retail industry and contribute to a supportive and professional work environment.
Tanggung Jawab
- Manage and maintain daily schedules and appointments for the sales team.
- Handle incoming customer inquiries via phone, email, and in-person with a focus on satisfaction.
- Process sales orders and prepare necessary documentation accurately and timely.
- Coordinate with suppliers and logistics to ensure the timely delivery of curtain products.
- Assist in inventory management and stock organization to ensure product availability.
- Update and maintain customer relationship management (CRM) databases with current information.
- Support the sales team during peak hours and promotional events to maximize efficiency.
- Address and resolve customer complaints or issues professionally and effectively.
Kualifikasi
- Minimum GCE 'O' Level or Diploma in any field.
- Proven experience in customer service or administrative support roles.
- Excellent verbal and written communication skills in English.
- Strong organizational skills and the ability to multitask in a busy environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently as well as part of a collaborative team.
- Previous experience in the retail, fashion, or interior design industry is a plus.
- Reliable, punctual, and detail-oriented work ethic.