Deskripsi Pekerjaan
Join Union Air Freight as our Sales Support Manager (Freight Forwarding) and play a crucial role in our logistics operations. As a key member of our team, you'll be responsible for managing air freight sales support functions, ensuring seamless operations from quote to delivery. This position offers the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and operational efficiency. You'll handle complex quoting processes, track shipments across various stages, and maintain strong relationships with clients. The ideal candidate will have a passion for logistics and a commitment to excellence in customer service. Union Air Freight offers a competitive salary package and a supportive work culture that values professional growth and development. If you're looking to advance your career in the freight forwarding industry while making a tangible impact on our operations, we encourage you to apply.
Tanggung Jawab
- Manage air freight sales support operations, ensuring accurate and timely processing of customer requests
- Prepare and present comprehensive freight quotes to clients, considering various factors such as weight, volume, and destination
- Monitor and track shipments throughout the transportation process, providing regular updates to stakeholders
- Coordinate with internal teams and external partners to ensure smooth execution of freight forwarding operations
- Address customer inquiries and resolve issues promptly to maintain high levels of satisfaction
- Identify opportunities for process improvements to enhance efficiency and reduce costs
- Maintain detailed records of all sales support activities and customer communications
Kualifikasi
- Proven experience in sales support within the freight forwarding or logistics industry
- Strong knowledge of air freight operations, documentation requirements, and customs regulations
- Excellent communication and interpersonal skills with a customer-centric approach
- Proficiency in logistics software and Microsoft Office applications
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Attention to detail and accuracy in processing quotations and documentation
- Problem-solving skills with the ability to address challenges proactively