Deskripsi Pekerjaan
Are you a detail-oriented professional looking to launch or advance your career in sales support? MicroSourcing invites you to join our dynamic team as a Sales Support Specialist. In this pivotal role, you will be the backbone of our sales operations, ensuring that our team can focus on closing deals while you handle the critical administrative and operational details. We value innovation, integrity, and the '100% YOU' philosophy, meaning we give you the freedom to be your best self while contributing to our success. If you thrive in a fast-paced environment and have a passion for helping sales teams succeed, this is the perfect opportunity for you.
As a Sales Support Specialist, you will play a crucial role in maintaining our sales pipeline, managing client relationships, and ensuring smooth communication between our sales representatives and prospects. Your proactive approach and organizational skills will directly impact our revenue growth and customer satisfaction. We offer a collaborative culture where your contributions are recognized, and you are empowered to grow professionally within the BPO industry.
Tanggung Jawab
- Manage and update CRM databases to ensure accurate client and prospect information is maintained at all times.
- Assist the sales team in preparing contracts, proposals, and quotations with high attention to detail.
- Conduct market research and compile data to support strategic sales planning and decision-making.
- Schedule and coordinate meetings, calls, and follow-ups with clients and internal stakeholders efficiently.
- Monitor the sales pipeline performance and prepare weekly or monthly performance reports.
- Provide exceptional customer service to clients and answer general inquiries regarding our services.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in sales support, administrative assistance, or customer service (1-2 years preferred).
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software (e.g., Salesforce, HubSpot).
- Excellent written and verbal communication skills in English.
- Strong organizational skills with the ability to prioritize tasks in a fast-paced setting.
- Detail-oriented with a problem-solving mindset and a positive attitude.
- Experience in the BPO or IT services industry is a plus.